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Illustrator CC 2019 not responding

Engaged ,
Oct 22, 2018

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Screen Shot 2018-10-22 at 21.25.21.png

Hi!

I can't work on my Illustrator CC 2019! Almost every time I open a file, Illustrator is not responding. And I have to quit Illustrator!

It happen again and again. I can't work with it. I have quit Creative Cloud, and start up again, also quit my computer and start up again - but it doesn't help. So I have to work with Illustrator CS6.

Another problem I have is  when I want to move an object to a guide line, - the Illustrator CC 2019 will not let me place the object on the guide line as I want, but Illustrator CC 2019 place it a little bit from the guide line. And I move and move the object to the guide line , but it won't let me put the object on the guide line which I want.

But in Illustrator CS6 I can do this, - I just placed the object on the guide line as I want it to be,  - And "boom" it is on the correct line!

Why does this happen?

Could somebody help? I am very sorry that I have work in Illustrator CS6 to get my work done?

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

haneadino  schrieb

Sorry, which 3. party plugins? I don't think I have that??

- which fonts shall I check? I have 1000 of them

- I have no printer set up to this computer.

- What is OOBE folder?

- how do I reset preferences?

- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall

Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

- all your fonts. There are apps to do that, e.g. Fontbook

- if you don't have a printer, set up a PDF printer. It's important that Illustrator has a printer.

- OOBE folder please see in here: "Unknown Server Error" when logging in to Adobe Creative Cloud

- preferences: How to set preferences in Illustrator

- cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

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Illustrator CC 2019 not responding

Engaged ,
Oct 22, 2018

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Screen Shot 2018-10-22 at 21.25.21.png

Hi!

I can't work on my Illustrator CC 2019! Almost every time I open a file, Illustrator is not responding. And I have to quit Illustrator!

It happen again and again. I can't work with it. I have quit Creative Cloud, and start up again, also quit my computer and start up again - but it doesn't help. So I have to work with Illustrator CS6.

Another problem I have is  when I want to move an object to a guide line, - the Illustrator CC 2019 will not let me place the object on the guide line as I want, but Illustrator CC 2019 place it a little bit from the guide line. And I move and move the object to the guide line , but it won't let me put the object on the guide line which I want.

But in Illustrator CS6 I can do this, - I just placed the object on the guide line as I want it to be,  - And "boom" it is on the correct line!

Why does this happen?

Could somebody help? I am very sorry that I have work in Illustrator CS6 to get my work done?

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

haneadino  schrieb

Sorry, which 3. party plugins? I don't think I have that??

- which fonts shall I check? I have 1000 of them

- I have no printer set up to this computer.

- What is OOBE folder?

- how do I reset preferences?

- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall

Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

- all your fonts. There are apps to do that, e.g. Fontbook

- if you don't have a printer, set up a PDF printer. It's important that Illustrator has a printer.

- OOBE folder please see in here: "Unknown Server Error" when logging in to Adobe Creative Cloud

- preferences: How to set preferences in Illustrator

- cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

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Engaged ,
Oct 23, 2018

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Screen Shot 2018-10-23 at 10.15.18.png

And this issue you see with this photo is every day!

Please help!

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Engaged ,
Oct 23, 2018

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Adobe could you please help??

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Adobe Community Professional ,
Oct 23, 2018

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So Illustrator only hangs when you open a document? Not when launching?

Do you have a printer installed, set up as default printer and turned on?

As for the alignment: Can you turn off all snap options in the View menu?

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Engaged ,
Oct 23, 2018

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It hangs both with launching and open document.

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Adobe Community Professional ,
Oct 23, 2018

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You could try a lot of stuff yourself, or contact Customer Care: Contact Customer Care

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Engaged ,
Oct 23, 2018

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which lot of stuff??? you have to tell me

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Adobe Community Professional ,
Oct 23, 2018

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I don't *have* to tell you.

Try uninstalling all third party plugins you might have

check all your fonts

install a printer, set it up as a default printer and turn it on

delete the OOBE folder

reset the preferences

uninstall Illustrator, run the Adobe Cleaner tool and reinstall

All of this is a major hassle. So it's up to you.

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Engaged ,
Oct 23, 2018

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Sorry, which 3. party plugins? I don't think I have that??

- which fonts shall I check? I have 1000 of them

- I have no printer set up to this computer.

- What is OOBE folder?

- how do I reset preferences?

- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall

Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

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Adobe Community Professional ,
Oct 23, 2018

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haneadino  schrieb

Sorry, which 3. party plugins? I don't think I have that??

- which fonts shall I check? I have 1000 of them

- I have no printer set up to this computer.

- What is OOBE folder?

- how do I reset preferences?

- how do I uninstall Illustrator, run the Adobe Cleaner tool and reinstall

Could you please tell me? I sounds like everybody can do what you write. But I can't? Please help!!

- all your fonts. There are apps to do that, e.g. Fontbook

- if you don't have a printer, set up a PDF printer. It's important that Illustrator has a printer.

- OOBE folder please see in here: "Unknown Server Error" when logging in to Adobe Creative Cloud

- preferences: How to set preferences in Illustrator

- cleaner tool: Use the Creative Cloud Cleaner Tool to solve installation problems

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New Here ,
May 20, 2019

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I have the same issue...

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New Here ,
May 20, 2019

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Adobe AI, always hangs and really painful to work on this.

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Adobe Community Professional ,
May 20, 2019

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CnuRushi  schrieb

Adobe AI, always hangs and really painful to work on this.

Please tell us your system and version.

Have you read the complete thread and tried out all the suggestions?

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New Here ,
Jul 18, 2020

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I was looking for help with the same issue on my Windows 10, Illustrator CC 2019 was not responding when I wanted to create a new document. After reinstalling the application the problem persisted. I have had an EPSON thermal printer installed recently. I have removed that printer from my computer and Illustrator started to work again.

Thank you Monika for mentioning the printer as a possible cause of this problem!

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