Highlighted

Illustrator CC 2020 High Memory Usage

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

After upgrading to the latest version of Illustrator it has been constanly slow and a process called AIRobin.app is using 20 to 26GB of memory. Has anyone else had this isuue?

TOPICS
Troubleshooting

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator CC 2020 High Memory Usage

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

After upgrading to the latest version of Illustrator it has been constanly slow and a process called AIRobin.app is using 20 to 26GB of memory. Has anyone else had this isuue?

TOPICS
Troubleshooting

Views

2.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2019 1
Adobe Employee ,
Nov 20, 2019

Copy link to clipboard

Copied

Hi there, 

I am moving your query to the correct community 'Illustrator', experts here will be able to help you better. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2019 0
Adobe Employee ,
Nov 21, 2019

Copy link to clipboard

Copied

Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of OS.

2. Is it happening with just 1 specific file or all files?

3. Are your files saved locally or on a network?

4. Have you tried working on Illustrator in safe mode? (You may try that by going on https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode if you have Windows machine or https://support.apple.com/en-in/HT201262 if you have macOS.)

All this information will help us understand the issue better and work accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 21, 2019 0
Community Beginner ,
Dec 12, 2019

Copy link to clipboard

Copied

I can offer my own answers to the above:

1. OS 10.13.6
2. Happens with pretty much any file, as far as I can tell. Intermittently. Sometimes works pretty smoothly, other times hangs inexplicably, doing the simplest of things. This is new since I upgraded to 2020, so I can probably pay more careful attention as time goes on.
3. Files are saved on a DropBox network
4. I have not tried working in safe mode. Can't really afford to do that during my work day, due to time-constraints, but I'm assuming doing that would help narrow down the possible problems?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2019 0
Adobe Community Professional ,
Dec 12, 2019

Copy link to clipboard

Copied

Try and work only locally and not in a synchronized folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 12, 2019 0
Community Beginner ,
Dec 16, 2019

Copy link to clipboard

Copied

I have tried that already actually, and spent much of last week with DropBox shut down entirely and then resyncing at the end of the day. It DOES seem to improve things a little. Hopefully you're asking because that might help reveal the problem? Because realistically I can't work without syncing in real-time, as I work as a remote team-member, but yes, for the short-term, that does seem to improve performance to some degree.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 16, 2019 0
New Here ,
Jan 20, 2020

Copy link to clipboard

Copied

Just updated to AI 2020 and have excactly the same problem. AIRobin using 11,5gb, so Illustrator works really, really slow. Pretty annoying and I can't seem to find anything, besides this thread.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 20, 2020 0
Adobe Employee ,
Jan 20, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. AIRobin is used for Background Save and Background Export. The new feature introduced in Illustrator 2020.

 

Check this link for more details about this feature: https://community.adobe.com/t5/illustrator/continue-to-work-on-your-projects-with-new-background-sav...

 

If you want you can disable the background save options from Preferences > File Handling & Clipboard > Please uncheck Save in Background. Please try this and see if this makes a difference.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 20, 2020 0
New Here ,
Jan 20, 2020

Copy link to clipboard

Copied

Unchecked the boxes, the problem remains. This morning I had a chat session with the helpdesk, they couldn't figure it out either, so we went back to Illustrator 23.1

 

Weird problem. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 20, 2020 0
Community Beginner ,
Jan 21, 2020

Copy link to clipboard

Copied

Same .... I just unchecked the background save / export (no harm losing those) but after quitting then restarting Illustrator, AIRobin is still using 12GB (note: not a single file is open yet) and Illustrator itself is using 450MB. Maybe that's normal and no cause for concern. But that's where I'm at.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 21, 2020 0
New Here ,
Apr 06, 2020

Copy link to clipboard

Copied

Here the same. (OSX 10.14.6, local saved data, no file openend, no safemode tried)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Apr 06, 2020 0
New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

Hi, I am also facing this. also get a bunch of airobin files in my trash folder when i restart comp

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 0
Adobe Community Professional ,
Jun 19, 2020

Copy link to clipboard

Copied

"Hi, I am also facing this. also get a bunch of airobin files in my trash folder when i restart comp"

 

I understand that your issue is urgent, but please create your own new thread and don't post into multiple other threads about the same issue. Because otherwise multiple people will answer you in all those threads in you in turn will have to answer them.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 19, 2020 0
Explorer ,
May 04, 2020

Copy link to clipboard

Copied

I have been having this problem with the newest realease. Any updates on this from the community?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 04, 2020 0
Community Beginner ,
May 05, 2020

Copy link to clipboard

Copied

Same issue here. AI 2020 (24.1)

OS 10.14.6 on 2019 Macbook Pro.

AI takes minutes to save a file.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 05, 2020 0