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Illustrator CC 2020 v24.1 is jumping/stuttering

New Here ,
Apr 23, 2020

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When I am working in a file, things start to jump.  It happens when I click and drag, the object will drop out of the hand.  Sometimes it will drop the item and grab something else along the way.  I've attached a short video that shows what is happening.  All I am doing is clicking on an item and moving it around.  I am pressing no buttons.

http://somup.com/cYf0YViuWr

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Bug, Performance

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Illustrator CC 2020 v24.1 is jumping/stuttering

New Here ,
Apr 23, 2020

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When I am working in a file, things start to jump.  It happens when I click and drag, the object will drop out of the hand.  Sometimes it will drop the item and grab something else along the way.  I've attached a short video that shows what is happening.  All I am doing is clicking on an item and moving it around.  I am pressing no buttons.

http://somup.com/cYf0YViuWr

Topics

Bug, Performance

Views

42

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 24, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing more details like:

1. Version of OS.

2. Is it happening on a specific document or all?
3. Have you tried resetting preferences once? If not, please try doing that. Follow instructions on help article 

 https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 **Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Let us know how it goes.

 

Looking forward to your response.

 

Regards,

Ashutosh

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