Copy link to clipboard
I'm using Illustrator 2021 on a PC with Windows 10 Home.
Very recently, when I try to launch Illustrator, the startup graphic appears, then this warning pop-up:
"The operation cannot complete because of an unknown error [CANT]"
When I click "okay" on the warning pop-up, the startup graphic and the pop-up just disappear.
I've tried uninstalling and reinstalling Illustrator from the Creative Cloud, but that hasn't helped.
If I launch Illustrator straight from Creative Cloud, the same crash happens.
Apologies for the delayed response. We're sorry to hear about your experience. Please try creating a new user account on your Windows machine & try working on the app there. Let us know how it performs.
Your suggestion did not work.