Illustrator CC 2021 crashing on launch

New Here ,
Mar 27, 2021 Mar 27, 2021

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I'm using Illustrator 2021 on a PC with Windows 10 Home. 

Very recently, when I try to launch Illustrator, the startup graphic appears, then this warning pop-up:

"The operation cannot complete because of an unknown error [CANT]"

When I click "okay" on the warning pop-up, the startup graphic and the pop-up just disappear. 

I've tried uninstalling and reinstalling Illustrator from the Creative Cloud, but that hasn't helped. 

If I launch Illustrator straight from Creative Cloud, the same crash happens. 

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Bug, Performance

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Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

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Hi Chris,

 

Apologies for the delayed response. We're sorry to hear about your experience. Please try creating a new user account on your Windows machine & try working on the app there. Let us know how it performs.

 

Regards,

Ashutosh

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New Here ,
Apr 24, 2021 Apr 24, 2021

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Ashutosh, 

Your suggestion did not work. 

Chris Floyd

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