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Illustrator CC 25.3.1 Keeps Crashing After One Minute 25.3.1

New Here ,
Jul 04, 2021 Jul 04, 2021

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I stopped for a week or more. After that, I opened Illustrator and it was constantly crashing after 1 minute of use. I reinstalled the app, still nothing, reinstalled everything within the Cloud including Creative Cloud PC Application, still nothing. Any ideas how to fix this?

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Bug , Performance

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correct answers 1 Correct answer

Community Expert , Jul 04, 2021 Jul 04, 2021

What is your OS? Have you reset your preference yet? Here are the instructions: How to set preferences in Illustrator (adobe.com). You may need to update your input device driver. Also: Illustrator GPU performance | Driver updates (adobe.com)Let us know if you are still having trouble!

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Adobe
Community Expert ,
Jul 04, 2021 Jul 04, 2021

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What is your OS? Have you reset your preference yet? Here are the instructions: How to set preferences in Illustrator (adobe.com). You may need to update your input device driver. Also: Illustrator GPU performance | Driver updates (adobe.com)Let us know if you are still having trouble!

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Thank you! Resetting the preferences seems to work.

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Community Expert ,
Jul 04, 2021 Jul 04, 2021

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Super!

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