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I am hoping somebody else has had this issue and it has been resolved. When I double-click on an AI file in Windows Explorer, Illustrator applicationopens, but does not open the document. I can open AI file then from File/Open action. It started happening with 2021 and I am currently using 25.2.3. I do not have any other versions installed. This started months ago and I have been working on it intermittently since then.
Interestingly, it open Illustrator and then shows the file I was trying to open under Recents. So, it is like it opens the file and closes it, as it always show the file I just double-clicked on under recents. This happens with any .AI file I try and open via doube-click.
I have read a number of similar issues from others in the community and tried to fix it with their steps. This is what I have tried thus far in the last few months.
For the life of me, I cannot figure out what else to do. So, I am throwing in the towel and putting it out there to see if there is something else that somebody might suggest. Any suggestions I have not already tried are welcome. Thanks in advance!
Hi cutty3d,
contact Adobe support and keep us updated 🙂
For those that may be experiencing this issue, I found what was causing my issue. I am using a laptop hooked to a docking station. I never tested the functionality with the laptop undocked. When I double-click an AI file undocked, it is working. I never had this trouble with Illustrator whiel using it in the docking station for several years, so I would have never checked normally. This is an gaming laptop with lots of memory and a great video card, but I think ultimately the docking station
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Hi cutty3d,
we are sorry that you are experiencing problems with Adobe Illustrated. We thank you for sharing with us all the steps to try to solve this problem. I found a thread very similar to yours: Illustrator won't open files when double-clicked
In addition, I enclose the page to contact customer care: Adobe Customer Care
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Thanks for the response. I read that thread too and tried all that was listed. I guess I will have to contact Adobe support. Everytime I reset something, it takes me forever to get back to my preferred setup with menus, plugins, etc....especially when resetting preferences and such. I have not settings, scripts, actions, menus backed up, but I have not used the backup settings, to eliminate them being part of the issue. I thought this would be an easy fix. For now, it is File, Open on this device. I have another laptop it works just fine on, so it is strange.
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Hi cutty3d,
contact Adobe support and keep us updated 🙂
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For those that may be experiencing this issue, I found what was causing my issue. I am using a laptop hooked to a docking station. I never tested the functionality with the laptop undocked. When I double-click an AI file undocked, it is working. I never had this trouble with Illustrator whiel using it in the docking station for several years, so I would have never checked normally. This is an gaming laptop with lots of memory and a great video card, but I think ultimately the docking station is the core issue. I bought a newer laptop, so I just never undocked this one, as I use it primarily for video editing. I just wanted to update this post in case somebody else come searching like I did. I am not sure if the issue is solvable, but we'll see what happens when I update my docking station in a few months.
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Hi cutty3d,
thank you for sharing your experience and solution with the whole community 🙂