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Illustrator CC Closing down unexpectedly

New Here ,
Oct 08, 2020

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Hi, Illustrator is closing down unexpectedly when using -  every 10 min. 

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Draw and design

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Illustrator CC Closing down unexpectedly

New Here ,
Oct 08, 2020

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Hi, Illustrator is closing down unexpectedly when using -  every 10 min. 

TOPICS
Draw and design

Views

36

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Oct 08, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? Does it crash while working on a specific file or performing a specific task? This information will help us understand your concern and assist you accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Hi again, I’m working in very light documents when it is closing down - so
I really don’t get why it’s closing... I have attached a foto of the
message I get every time it is closing down and I want to open illustrator
again
--



[image: GANNI LOGO]

* Augusta Lindemark Kirkeby *
Technical Designer
{Personal Info removed by MOD}

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Oct 08, 2020 0
Adobe Employee ,
Oct 11, 2020

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Thanks for responding. Please attach the image again as it is not uploaded. Also share the additional information asked earlier. Thanks!

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Oct 11, 2020 0