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Illustrator cc crash

New Here ,
Oct 28, 2020

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Hello, when I open the Illustrator program in Windows10, the program gives an error, even with changing the version of the program, this problem was repeated.

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Activation billing and install, Bug

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Illustrator cc crash

New Here ,
Oct 28, 2020

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Hello, when I open the Illustrator program in Windows10, the program gives an error, even with changing the version of the program, this problem was repeated.

TOPICS
Activation billing and install, Bug

Views

13

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 28, 2020 0
Adobe Employee ,
Nov 10, 2020

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Hi there,

 

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know if it helps.

 

Regards,

Srishti

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