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Illustrator CC crashing

New Here ,
Oct 07, 2020

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I just got a new hard drive put in my computer. Now illustrator keeps crashing. I try and open a document that worked fine 2 days ago, but now it takes forever to open, some fonts aren't recognised (different ones each time) and before I can do anything it crashes. I have reinstalled it and it still doesn't work. 

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Bug, How to, Performance

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Illustrator CC crashing

New Here ,
Oct 07, 2020

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I just got a new hard drive put in my computer. Now illustrator keeps crashing. I try and open a document that worked fine 2 days ago, but now it takes forever to open, some fonts aren't recognised (different ones each time) and before I can do anything it crashes. I have reinstalled it and it still doesn't work. 

TOPICS
Bug, How to, Performance

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35

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Oct 07, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Did you re-install the application or did you migrate them?

Possibly you need to re-install.

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Oct 08, 2020 0
Adobe Employee ,
Oct 08, 2020

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Hi there,

 

Sorry to hear about this. Would you mind sharing the version of the OS & Illustrator?
I agree with Monika. Please use Creative Cloud Cleaner Tool to remove the existing installation of the app and reinstall once done.

Let us know how it goes.

 

Regards,

Ashutosh

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Oct 08, 2020 0
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