Illustrator CC latest release not responding when starting on Catalina 10.15

[#1]

Ok. Another one of the many errors, bugs and whatever, going on with my Adobe products on MacOS Catalina. The Illustrator app doesn't open. It's always a headache to work with Adobe these last few months. Sometimes it flashes the Splash Screen, and sometimes even before that it doesn't respond and I have to force it to quit. Any solution? Thanx in advance!

[#2]

Ok. Another one of the many errors, bugs and whatever, going on with my Adobe products on MacOS Catalina. The Illustrator app doesn't open. It's always a headache to work with Adobe these last few months. Sometimes it flashes the Splash Screen, and sometimes even before that it doesn't respond and I have to force it to quit. Any solution? Thanx in advance!

[#3]

What kind of hardware is it?

Did you reset the preferences when updating?

Do you have any third party plugins installed in Illustrator?

[#4]

Hi. I have unninstalled the App, since it would not update by itself. I'm running Catalina 10.15.x on a 2012 MacBook Pro, i7, with 400+ GB free disk space and 8Gb RAM. Then I installed it again from the CC Desktop app. Since then I have tried oppening Illustrator, but it stops at splash screen as before and sometimes not even that. Have tried running diagnostic test also, but it crasged and I was never prompted again. I also unnisntalled all previous versions of Ai and cleared preferences data. And there goes a whole day dealing with this issue. Not to mention other apps.

I appreciate any reply on this. Thank you.

[#5]

Oh, and also, I have absolutely ZERO plugins. I Run Illustrator only with default functionallities, as all my other Adobe products. They are still somewhat pure.

[#6 · Accepted solution]

Did you turn off any antivirus when installing?

Is the graphic card compatible? https://helpx.adobe.com/illustrator/system-requirements.html

You could contact Customer Care. They can login to your system to check things out: https://helpx.adobe.com/contact.html

[#7]

Yes. Graphic card is compatible it seems. Guess I'll have to try Customer Care.

[#8]

I feel like a complete idiot. Where to go on this Contact page? I need to talk to a real person but every link on the page you suggested leads me nowhere!

And the customer support GUI on CC desktop app is blank!

[#9]

You need to be logged in and in the bottom right there is the chat window.