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Illustrator CC latest release not responding when starting on Catalina 10.15

Community Beginner ,
Jun 26, 2020

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Ok. Another one of the many errors, bugs and whatever, going on with my Adobe products on MacOS Catalina. The Illustrator app doesn't open. It's always a headache to work with Adobe these last few months. Sometimes it flashes the Splash Screen, and sometimes even before that it doesn't respond and I have to force it to quit. Any solution? Thanx in advance!

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Correct answer by Monika Gause | Adobe Community Professional

Did you turn off any antivirus when installing?

Is the graphic card compatible? https://helpx.adobe.com/illustrator/system-requirements.html

 

You could contact Customer Care. They can login to your system to check things out: https://helpx.adobe.com/contact.html

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Illustrator CC latest release not responding when starting on Catalina 10.15

Community Beginner ,
Jun 26, 2020

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Ok. Another one of the many errors, bugs and whatever, going on with my Adobe products on MacOS Catalina. The Illustrator app doesn't open. It's always a headache to work with Adobe these last few months. Sometimes it flashes the Splash Screen, and sometimes even before that it doesn't respond and I have to force it to quit. Any solution? Thanx in advance!

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Did you turn off any antivirus when installing?

Is the graphic card compatible? https://helpx.adobe.com/illustrator/system-requirements.html

 

You could contact Customer Care. They can login to your system to check things out: https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Jun 26, 2020

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What kind of hardware is it?

Did you reset the preferences when updating?

Do you have any third party plugins installed in Illustrator?

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Community Beginner ,
Jun 26, 2020

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Hi. I have unninstalled the App, since it would not update by itself. I'm running Catalina 10.15.x on a 2012 MacBook Pro, i7, with 400+ GB free disk space and 8Gb RAM. Then I installed it again from the CC Desktop app. Since then I have tried oppening Illustrator, but it stops at splash screen as before and sometimes not even that. Have tried running diagnostic test also, but it crasged and I was never prompted again. I also unnisntalled all previous versions of Ai and cleared preferences data. And there goes a whole day dealing with this issue. Not to mention other apps.

I appreciate any reply on this. Thank you.

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Community Beginner ,
Jun 26, 2020

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Oh, and also, I have absolutely ZERO plugins. I Run Illustrator only with default functionallities, as all my other Adobe products. They are still somewhat pure.

 

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Adobe Community Professional ,
Jun 26, 2020

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Did you turn off any antivirus when installing?

Is the graphic card compatible? https://helpx.adobe.com/illustrator/system-requirements.html

 

You could contact Customer Care. They can login to your system to check things out: https://helpx.adobe.com/contact.html

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Community Beginner ,
Jun 26, 2020

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Yes. Graphic card is compatible it seems. Guess I'll have to try Customer Care.

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Community Beginner ,
Jun 26, 2020

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I feel like a complete idiot. Where to go on this Contact page? I need to talk to a real person but every link on the page you suggested leads me nowhere!

And the customer support GUI on CC desktop app is blank!

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Adobe Community Professional ,
Jun 27, 2020

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You need to be logged in and in the bottom right there is the chat window.

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