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Illustrator CC - New document window display error

Community Beginner ,
Jan 21, 2017

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When i open Illustrator cc, i am not able to see any of the dialog selections except 'X' button. The whole window is gray as the sceenshot.

However i can open any older file and edit it. Also suddenly have appeared decimals in stoke and font size as the screenshot and it doesn't accept any number change.

My pc has 24Gb ram and intel i5-3350p. I never had this problem before. I also uninstalled and re installed the setup of creative cloud app. I have the latest version installed.

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Correct answer by Ton_Frederiks | Adobe Community Professional

In many other posts that mentioned this, uninstalling Avast anti virus solved the problem.

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Illustrator CC - New document window display error

Community Beginner ,
Jan 21, 2017

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When i open Illustrator cc, i am not able to see any of the dialog selections except 'X' button. The whole window is gray as the sceenshot.

However i can open any older file and edit it. Also suddenly have appeared decimals in stoke and font size as the screenshot and it doesn't accept any number change.

My pc has 24Gb ram and intel i5-3350p. I never had this problem before. I also uninstalled and re installed the setup of creative cloud app. I have the latest version installed.

Untitled-3.jpg

4.jpg

5.jpg

Adobe Community Professional
Correct answer by Ton_Frederiks | Adobe Community Professional

In many other posts that mentioned this, uninstalling Avast anti virus solved the problem.

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451

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Enthusiast ,
Jan 22, 2017

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Hi,

Try to uninstall and reinstall Illustrator.

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Adobe Community Professional ,
Jan 22, 2017

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In many other posts that mentioned this, uninstalling Avast anti virus solved the problem.

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Community Beginner ,
Jan 22, 2017

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@Ton Frederiks

Thank you for your solution. That works. Uninstalling Avast solved the problems. I will try to re install the antivirus.

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