Illustrator CC not opening - HELP!

New Here ,
Nov 19, 2020 Nov 19, 2020

Copy link to clipboard

Copied

I'm having issues with illustrator not opening at all. I have tried to reinstall the latest CC version several times/restarted etc and the Ai icon just bounces a couple of times in my dock and then crashes each time. No sign of the corrupt fonts people have had issues with in the past. It was doing it with an older version of Ai too...Any suggestions? 

TOPICS
Draw and design

Views

39

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

Copy link to clipboard

Copied

Weekend is near. So you might want to contact Customer Care. They can login to your system to check it out. https://helpx.adobe.com/contact.html

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 28, 2020 Nov 28, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator? I'd request you to follow suggestions given on this community post & let us know if they help.

 

Regards,

Ashutosh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines