illustrator CC update

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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When I try and open files, I get the notice "file was generated by a newer version of illustrator would you like to import this file?", and I don't have the option to say no.  Once the file is opened, I cannot edit it.  Would appreciate help.  Thank you.  Daphne

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Most Valuable Participant ,
Mar 29, 2021 Mar 29, 2021

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What exact version of Illustrator do you have (not "latest" or "up to date" please)?

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Community Beginner ,
Apr 06, 2021 Apr 06, 2021

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I have 2019

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum.

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi Daphne,

 

Sorry to hear about your experience. I'd recommend using the latest version of the Adobe Illustrator to open the files. You may follow the steps suggested on this help article(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to know how to update the Adobe apps. Hope it helps.

 

Regards,

Ashutosh

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