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When I try and open files, I get the notice "file was generated by a newer version of illustrator would you like to import this file?", and I don't have the option to say no. Once the file is opened, I cannot edit it. Would appreciate help. Thank you. Daphne
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What exact version of Illustrator do you have (not "latest" or "up to date" please)?
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I have 2019
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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum.
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Hi Daphne,
Sorry to hear about your experience. I'd recommend using the latest version of the Adobe Illustrator to open the files. You may follow the steps suggested on this help article(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to know how to update the Adobe apps. Hope it helps.
Regards,
Ashutosh