Illustrator CC won't open on windows 10 ("VCRUNTIME140.dll" and "MSVCP140.dll" )

[gabrielb37313620]

I downloaded Creative cloud to install Illustrator and use as test version but when i started it i got error reports saying that "VCRUNTIME140.dll" and "MSVCP140.dll" were missing and that i should try reinstalling. Have already tried a couple of times but no success - any suggestions?

Thank you!

[John T Smith]

Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

[gabrielb37313620]

Hi John,

thanks for replying.

I tried that but it seemed that the updates were only available for, and directed at users of Windows 7, 8 and Vista, to upgrade to a Windows 10 C Runtime (which I guess I should have already).

Tried installing the package anyway but it wouldn t work.

[Srishti Bali]

Hi gabrielb,

As per your query Illustrator is installed but does not launch.

Could you please share some more details like:

Operating System(Exact Version of Windows and MAC)

Exact Version of Illustrator

Graphics card

Screenshot of system settings as shown below (Start > Settings > System> About )

Regards

Srishti

[gabrielb37313620]

Hello srishti,

thank you for you reply.

The version of illustrator is the latest, Illustrator CC 2018 I believe.

My graphics card is an Nvidia GeForce 940MX.

Best regards,

Gabriel

[Srishti Bali]

Hi gabrielb,

Click the link mentioned below.

Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download...

and download Visual C++ Redistributable for Visual Studio 2012 Update 4

select VSU_4\vcredist_x64.exe(if you are on 64 bit OS) and VSU_4\vcredist_x86.exe (on both 64 bit and 32 bit OS)

once downloaded run these files

and click repair(or install) on both

then it will ask you to restart, do not restart and download the next update and follow same steps:

Download Visual C++ Redistributable Packages for Visual Studio 2013 from Official Microsoft Download...

Download Visual C++ Redistributable for Visual Studio 2015 from Official Microsoft Download Center

next step will be removing(delete/ rename) preferences folder(Adobe Illustrator/Adobe Illustrator 22 Settings) from below mention locations

C:\Users\usernameAppData\Roaming\Adobe

then restart the system

after the system is rebooted relaunch the application

Regards

Srishti

[gabrielb37313620]

Thank you srishti,

for now i have got myself a 2015 version, but I will give that a go when my trial runs out

[Srishti Bali]

Hi gabrielb,

Thanks for your reply. Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

[Pau__Gamez]

Thank you!

It work for a VCRUNTIME140_1.dll afecting all Creative Cloud due to some kind of corrupted file. 

[prossi1982]

I have the same Issue.   AE, Encoder, and Animate doesn´t work due this VCRUNTIME140_1.dll missing. Please Help!!!