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Illustrator CC2019/CC2020 not isolating while double clicking faster on Windows.

New Here ,
Mar 29, 2020

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Hi,

 

if i group shapes, and group this group, etc etc, i have many group one inside each other,

In Illustrator ( 24.. , but 23.. too) if i double click a group, i can isolate this group..

But if i double click too fast, faster than 1 second between each double click, it wont isolate the next group...

I have to wait at least 1 second between each double click to isolate the next

I dont have this problem with illustrator cs5.

can i change this  ? thankyou

https://www.youtube.com/watch?v=uqGzHukBX0I

 

 

 

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Illustrator CC2019/CC2020 not isolating while double clicking faster on Windows.

New Here ,
Mar 29, 2020

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Hi,

 

if i group shapes, and group this group, etc etc, i have many group one inside each other,

In Illustrator ( 24.. , but 23.. too) if i double click a group, i can isolate this group..

But if i double click too fast, faster than 1 second between each double click, it wont isolate the next group...

I have to wait at least 1 second between each double click to isolate the next

I dont have this problem with illustrator cs5.

can i change this  ? thankyou

https://www.youtube.com/watch?v=uqGzHukBX0I

 

 

 

{Renamed by MOD}

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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467

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Adobe Employee ,
Apr 16, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?
I tried to replicate this on Windows 10 machine and did not find any issues with the isolation mode using double click.

I'd recommend resetting the Adobe Illustrator preferences and check if it makes a difference. Please follow help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes.

 

Regards,

Ashutosh

 

 

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New Here ,
Apr 22, 2020

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Hi,

Windows 10 professional ,x64

i formatted my computer 100%, total new installation, so new fresh illustrator installation.

Same problem. As olenickdesigns said, no problem with illustrator version before 23.

I have to wait around 1 second to isolate again. 

 

 

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New Here ,
Apr 22, 2020

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I've had this same useless issue with 23.1(CC)/20. never with whatever they had before they ONLY offer down to version 23.1 which is useless. I had a slightly older version without the difficulty this garbage is giving me. Its like Adobe is trying to make things slower. Joke.

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Adobe Employee ,
Apr 29, 2020

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Hi there,

 

Sorry to hear that the issue is not fixed even after formatting the machine. We have recently released an update for Illustrator 2020 (v 24.1.2) which contains some stability fixes. If you are not already on v24.1.2, then we recommend you to update to latest version and let us know how it goes.

 

Regards,

Srishti

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New Here ,
Apr 30, 2020

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Hi Srishti,

i updated illustrator,

Illustrator 2020 (v 24.1.2)

 

Same problem. tell me if you need more info from me to help find a solution.

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Adobe Employee ,
May 06, 2020

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Thanks for trying that. Could you please share this sample file with us? 

 

Regards!

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New Here ,
May 07, 2020

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Ok, i created this new one, very simple file.

https://gofile.io/d/DNqnxC

 

Its an svg, but same problem if the file is .ai or .eps,

So the problem is not with the file.

Thankyou

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Adobe Employee ,
May 12, 2020

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I tried but couldn't replicate this issue at my end. Did you try checking this on a different machine with a different mouse?

 

Regards!

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Voudoo1 LATEST
New Here ,
May 16, 2020

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I just did, new computer, new windows 10 installation, new mouse, same problem...

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