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Illustrator CC2020 crashing on start-up

New Here ,
Apr 09, 2020

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So, I've just reinstalled all my CC apps after a system reset and Illustrator didn't seem to like it that much. I've seen a very similar post from 5 hours ago (by the time of writing) and the user was suggested (by a mod I suppose) to check for a specific line in the crash report and proceed from there and so on, but mine isn't even giving me a crash report (which I suppose is the pop-up window about the problem). It did the first couple of times but after I tried reinstalling the latest version (24.1.1) it's just crashing to desktop after a couple of seconds on the start menu, non responsive.

Now, I have never opened Illustrator prior to this, however all my other adobe apps were and still are working properly.

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of OS?
Please try steps provided on community link https://community.adobe.com/t5/illustrator/unable-to-launch-illustrator-cc2020/m-p/11037550?page=1 and let us know if they are making a difference.
Looking forward to your response.

 

Regards,

Ashutosh

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Illustrator CC2020 crashing on start-up

New Here ,
Apr 09, 2020

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So, I've just reinstalled all my CC apps after a system reset and Illustrator didn't seem to like it that much. I've seen a very similar post from 5 hours ago (by the time of writing) and the user was suggested (by a mod I suppose) to check for a specific line in the crash report and proceed from there and so on, but mine isn't even giving me a crash report (which I suppose is the pop-up window about the problem). It did the first couple of times but after I tried reinstalling the latest version (24.1.1) it's just crashing to desktop after a couple of seconds on the start menu, non responsive.

Now, I have never opened Illustrator prior to this, however all my other adobe apps were and still are working properly.

 

 

{Renamed by MOD}

Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of OS?
Please try steps provided on community link https://community.adobe.com/t5/illustrator/unable-to-launch-illustrator-cc2020/m-p/11037550?page=1 and let us know if they are making a difference.
Looking forward to your response.

 

Regards,

Ashutosh

Topics

Bug, Performance

Views

61

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 09, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of OS?
Please try steps provided on community link https://community.adobe.com/t5/illustrator/unable-to-launch-illustrator-cc2020/m-p/11037550?page=1 and let us know if they are making a difference.
Looking forward to your response.

 

Regards,

Ashutosh

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