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Illustrator CC2020 home screen Preset icons display issue on MacBook Pro 2017

New Here ,
May 05, 2020

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I'm running updated Illustrator on a 2017 MacBook Pro and an iMac (only one computer at a time), both on Catalina, and since the last couple of updates my start up screen (Where you can open recent documents, create a new document etc. whatever you call that screen) has shows the White new file icons in the middle of the screen (attached).

 

It does not affect performance or use - just a visual bug, but wondered if anyone is experiencing the same problem?  It happens on both Macs but attached is the MBP screen shot.

 

Thanks!

 

{Renamed by MOD}

Hi Martin,

 

Sorry to hear about your experience. We'll be happy to help. Please follow the instructions on the community discussion https://community.adobe.com/t5/illustrator/home-screen-presets-icons-display-issue-in-illustrator-cc2020/m-p/11076227?page=1#M174104 and let us know if it helps you out.

Looking forward to your response.

 

Regards,

Ashutosh

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Illustrator CC2020 home screen Preset icons display issue on MacBook Pro 2017

New Here ,
May 05, 2020

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I'm running updated Illustrator on a 2017 MacBook Pro and an iMac (only one computer at a time), both on Catalina, and since the last couple of updates my start up screen (Where you can open recent documents, create a new document etc. whatever you call that screen) has shows the White new file icons in the middle of the screen (attached).

 

It does not affect performance or use - just a visual bug, but wondered if anyone is experiencing the same problem?  It happens on both Macs but attached is the MBP screen shot.

 

Thanks!

 

{Renamed by MOD}

Hi Martin,

 

Sorry to hear about your experience. We'll be happy to help. Please follow the instructions on the community discussion https://community.adobe.com/t5/illustrator/home-screen-presets-icons-display-issue-in-illustrator-cc2020/m-p/11076227?page=1#M174104 and let us know if it helps you out.

Looking forward to your response.

 

Regards,

Ashutosh

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Adobe Employee ,
May 05, 2020

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Hi Martin,

 

Sorry to hear about your experience. We'll be happy to help. Please follow the instructions on the community discussion https://community.adobe.com/t5/illustrator/home-screen-presets-icons-display-issue-in-illustrator-cc... and let us know if it helps you out.

Looking forward to your response.

 

Regards,

Ashutosh

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