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Illustrator CC2020 v24.0.3 keeps crashing while saving eps files on macOS Catalina 10.15.1

New Here ,
Apr 14, 2020

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Illustrator 24.0.3 keeps crashing saving eps files. I am on Catalina 10.15.1

Saves .ai files fine but crahes every time now trying to save eps. I have already unchecked the GPU performance thingy to no avail

 

Any help welcome. 

 

{Renamed by MOD}

Hi Mike,

 

Sorry to hear about your experience. Does it happen on a specific file or all of them?
I'd request changing the default printer to PDF if  it is not and see if it works.
You may try resetting the preference of Adobe Illustrator as well. Please follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if it helps you out.

 

Regards,

Ashutosh

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Illustrator CC2020 v24.0.3 keeps crashing while saving eps files on macOS Catalina 10.15.1

New Here ,
Apr 14, 2020

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Illustrator 24.0.3 keeps crashing saving eps files. I am on Catalina 10.15.1

Saves .ai files fine but crahes every time now trying to save eps. I have already unchecked the GPU performance thingy to no avail

 

Any help welcome. 

 

{Renamed by MOD}

Hi Mike,

 

Sorry to hear about your experience. Does it happen on a specific file or all of them?
I'd request changing the default printer to PDF if  it is not and see if it works.
You may try resetting the preference of Adobe Illustrator as well. Please follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if it helps you out.

 

Regards,

Ashutosh

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Apr 14, 2020 0
Adobe Employee ,
Apr 14, 2020

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Hi Mike,

 

Sorry to hear about your experience. Does it happen on a specific file or all of them?
I'd request changing the default printer to PDF if  it is not and see if it works.
You may try resetting the preference of Adobe Illustrator as well. Please follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Let us know if it helps you out.

 

Regards,

Ashutosh

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Apr 14, 2020 0
New Here ,
Apr 15, 2020

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Thank you for your reply... I will try these steps in the next day or two and let you know how I get on

 

Thank you

 

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Apr 15, 2020 0
New Here ,
Apr 23, 2020

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Hi there Ashutosh,

 

That does seem to have worked... many thanks for your help. I will let you know if the problem recurrs.

 

Thank you

Michael

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Apr 23, 2020 0