Illustrator changes to default settings

Explorer ,
Dec 09, 2020 Dec 09, 2020

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System and App Details:

  • Adobe Illustrator CC version 2020 24.3.0
  • Windows 10 Pro x64 version 20H2 OS Build 19042.630
  • Plug-ins: All plug-ins inculded with illustrator

     

 

Problem:

After opening illustrator, the app always uses the default workspace and keyboard settings. I haven't tried any troubleshooting yet. I haven't downloded any plug-ins except the ones that adobe provides by default. Other Adobe apps like Photoshop and Premiere don't seem to have this problem. 

 

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correct answers 1 Correct Answer

Explorer , Dec 14, 2020 Dec 14, 2020
This issue seems to have randomly been fixed after launching illustrator.

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Adobe Community Professional ,
Dec 10, 2020 Dec 10, 2020

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That points to issues with writing the preferences file. Does Illustrator have the necessary privileges to write the preferences file?

And also: does it crash when you quit?

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Explorer ,
Dec 12, 2020 Dec 12, 2020

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Hello Monika,

Sorry for the late reply, I didn't get a notification. I'm not sure I understand what you mean by nessecary permissions. Illustrator doesn't crash on quit, in fact, it's the only adobe app that doesn't crash on quit.

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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Illustrator needs permission to write the preferences file in your user folder. You need to check the permissions for that folder.

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Explorer ,
Dec 13, 2020 Dec 13, 2020

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Illustrator doesn't even seem to have a folder in the Adobe sub folder in the documents folder under my user folder. Unless you meant something else, in which case, I'm not understanding what your saying. 

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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The preferences file is in your user folder.

You can find a list of locations for acouple of settings files here:

https://www.vektorgarten.de/illustrator-settings.html

 

Relevant for the general settings is the Preferences folder.

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Explorer ,
Dec 13, 2020 Dec 13, 2020

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I've found the folder, now how do I check if illustrator can write to the folder or not

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Adobe Community Professional ,
Dec 13, 2020 Dec 13, 2020

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Explorer ,
Dec 14, 2020 Dec 14, 2020

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Illustrator already had the permissions to read & write in all the folder paths given there. Launching illustrator came to the same problem.

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Explorer ,
Dec 14, 2020 Dec 14, 2020

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I feel like I should clarify, that my preferences, settings, workspaces, keyboard shortcuts all are saved, but I have to manually switch to each of them everytime I launch illustrator.

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Explorer ,
Dec 14, 2020 Dec 14, 2020

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This issue seems to have randomly been fixed after launching illustrator.

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