Illustrator Closes for No Reason (while I'm working)

New Here ,
Oct 30, 2020 Oct 30, 2020

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PLEASE HELP! This has been happening for MONTHS now… As if 2020 hasn’t been hard enough. 🙂 I’m working normally on Illustrator when it just closes.

 

Doesn’t matter what I’m doing - doesn’t happen when I’m doing anything specific.

  • Ai closes when I enter a group.
  • Ai closes when I’m editing text.
  • Ai closes when I haven’t saved.
  • Ai closes without warning.
  • Ai closes randomly.

 

I've uninstalled everything now and reinstalling all my Adobe Apps... Will let you know if it works. In the meantime: It’s driving me nuts, any help?!

Thanks guys! 🙂

TOPICS
Bug, Draw and design, Performance

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correct answers 1 Correct Answer

Adobe Employee , Dec 28, 2020 Dec 28, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes.    Feel free to let us know if you still need assistance. We'd be happy to help.   Regards, Srishti

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Adobe Community Professional ,
Oct 30, 2020 Oct 30, 2020

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Thanks Marlon. I tried everything... Reset the Preferences, made sure all older versions of Illustrator are uninstalled, restarted Mac, restarted Illustrator - problem still remains. I ran a Malware scan, nothing. The file I'm working on is only 35MB, a tiny file compared to what I usually work on. So I think the problem (only today) might be that file. Let's see.

 

Thanks for your help.

Mags

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Adobe Employee ,
Dec 28, 2020 Dec 28, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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