Illustrator closes when creating or opening a document

New Here ,
Dec 07, 2020 Dec 07, 2020

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I open my Illustrator 2021 I arrive at the workspace, when I click on open a document or after clicking on create and select the format, the illustrator locks and closes.

 

I did all the post post procedures, but nothing worked.

 

Moved from Using the Community (which is about the forums) to a better forum... Mod
To find a forum for your program please start at https://community.adobe.com/

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Bug, How to

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correct answers 1 Correct Answer

Adobe Community Professional , Dec 07, 2020 Dec 07, 2020
Is a printer connected, set up as the default printer and turned on? Illustrator needs a printer. If you are running Windows, check the printer and reset it after every Windows update.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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I've seen this happen with corrupted (or very old) fonts installed in a computer's system. Please try using your computer's font management features to turn off all but the most necessary fonts and try again. Please let us know if this helps. 

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LEGEND ,
Dec 07, 2020 Dec 07, 2020

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Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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Adobe Community Professional ,
Dec 07, 2020 Dec 07, 2020

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Is a printer connected, set up as the default printer and turned on?

Illustrator needs a printer.

If you are running Windows, check the printer and reset it after every Windows update.

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