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Illustrator could not open this file. We tried to read it but it's too damaged to recover

New Here ,
Aug 12, 2020

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I was working on a file today, and mid trying to save it, my laptop died. (so annoying)

When I got my laptop back up and running a few minutes later, I tried to open the document (didn't care if my most recent changes were gone) and I got this error.

 

I emailed that address like it said to but was wondering if anyone had a quicker fix.

 

NOTE: I do not have this in PDF form so there's no PDF to try to recover the info either.

I've been working on this file for the last 3 days without any problems. I also checked my recovery file and it's empty.

 

brittneyv20955540_0-1597258257398.png

 

Most Valuable Participant
Correct answer by Jacob Bugge | Most Valuable Participant

Brittney,

 

I have tried to alert an Adobe staff friend about this.

 

No backup?

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

And also to save often.

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html
https://helpx.adobe.com/creative-cloud/help/sync-files.html
https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

And there is also the new concept of Cloud documents,
https://helpx.adobe.com/in/illustrator/using/cloud-documents.html

 

 

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Illustrator could not open this file. We tried to read it but it's too damaged to recover

New Here ,
Aug 12, 2020

Copy link to clipboard

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I was working on a file today, and mid trying to save it, my laptop died. (so annoying)

When I got my laptop back up and running a few minutes later, I tried to open the document (didn't care if my most recent changes were gone) and I got this error.

 

I emailed that address like it said to but was wondering if anyone had a quicker fix.

 

NOTE: I do not have this in PDF form so there's no PDF to try to recover the info either.

I've been working on this file for the last 3 days without any problems. I also checked my recovery file and it's empty.

 

brittneyv20955540_0-1597258257398.png

 

Most Valuable Participant
Correct answer by Jacob Bugge | Most Valuable Participant

Brittney,

 

I have tried to alert an Adobe staff friend about this.

 

No backup?

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

And also to save often.

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html
https://helpx.adobe.com/creative-cloud/help/sync-files.html
https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

And there is also the new concept of Cloud documents,
https://helpx.adobe.com/in/illustrator/using/cloud-documents.html

 

 

TOPICS
Bug, Performance

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Aug 12, 2020 0
Most Valuable Participant ,
Aug 12, 2020

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Brittney,

 

I have tried to alert an Adobe staff friend about this.

 

No backup?

 

It is always recommended to create backups with different names regularly, and to store backups in more than one place/way.

And also to save often.

You may use Autosaviour,
https://astutegraphics.com/plugins/autosaviour


If you have a CC subscription, saving files in your Creative Cloud Files folder will automatically create and keep versions up to 10 days,
https://helpx.adobe.com/illustrator/using/crash-file-data-recovery.html
https://helpx.adobe.com/creative-cloud/help/sync-files.html
https://helpx.adobe.com/creative-cloud/help/versioning-faq.html

 

And there is also the new concept of Cloud documents,
https://helpx.adobe.com/in/illustrator/using/cloud-documents.html

 

 

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New Here ,
Aug 13, 2020

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Ah yes. Thank you. For some reason, my recovery saving was inactive. Not sure why but I changed that.

 

I also don't seem to have the checkbox option to save to the cloud. Oh well!

 

I want to get my file recovered. I'll keep waiting for my response from Adobe. Thank you though. 

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