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Illustrator could only partially read this file. No troubleshooting from this help center has helped

New Here ,
Apr 28, 2020

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Hi,

I keep getting this error:

Illustrator could only partially read this file.

 

I have tried the uninstall and reinstall suggestion numerous times. I have also updated my Windows to make sure that is not the issue. Today is the first time I have seen this message. Can somebody help me please. I have emailed file@adobe.com with no response so far. 

 

Thanks in advance

 

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Illustrator could only partially read this file. No troubleshooting from this help center has helped

New Here ,
Apr 28, 2020

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Hi,

I keep getting this error:

Illustrator could only partially read this file.

 

I have tried the uninstall and reinstall suggestion numerous times. I have also updated my Windows to make sure that is not the issue. Today is the first time I have seen this message. Can somebody help me please. I have emailed file@adobe.com with no response so far. 

 

Thanks in advance

 

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Apr 28, 2020 0
Adobe Community Professional ,
Apr 28, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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Apr 28, 2020 0
New Here ,
Apr 28, 2020

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Thanks

 

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Apr 28, 2020 0
Adobe Community Professional ,
Apr 29, 2020

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I am wondering if the file is somehow corrupt.  That can happen from time to time do to several reasons outside of the software.

What version of Illustrator are you using....  do you have a Mac or PC?

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Apr 29, 2020 0