Illustrator could partially read this file AND crashing issues.

New Here ,
Mar 23, 2021 Mar 23, 2021

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Hi. We tried Illustrator 24.3 and 25 and the latest version.

We have a macbook and macbook air. Both running Big Surh 11.2.3 (20D91).

There are certain AI files that say corrupted, "illustrator could partially read this file", or when we try to save locally, it crashes.

 

We have other friends and coworkers that are all able to use these files. What is going on?

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Sync and storage

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi there,

 

Sorry to hear about your experience. I'd request you to check out this help article for file related issues. Let us know how it goes.

 

Looking forward to your response.

 

Regards,

Ashutosh

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