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Illustrator could partially read this file

Community Beginner ,
Mar 04, 2020

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Hi, I have been experiencing issues when opening .ai files. I think the problems started after the last update. I get a message saying 'Illustrator could partially read this file'. When the file opens I only see one artboard with the content broken apart, similar to what you would see if you opened a .pdf in Illustrator.

 

I have tried installing a previous version and then going back to the latest version but it does not correct the problem. I have copied files to my hard drive and tried to place files into a new file but nothing gets me back my full file.

 

There doesn't seem to be anything wrong with the file as I have just installed a trial version of Affinity Designer and my .ai files open without any issues. I really need to find a solution otherwwise I will probably have to go with Affinity Designer to open my files. Any help would be greatly appreciated!

No, you will have to uninstall the current version and install down to 24.0 for now then it opens just fine.  Remember to turn off your auto updates for the time being.

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Illustrator could partially read this file

Community Beginner ,
Mar 04, 2020

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Hi, I have been experiencing issues when opening .ai files. I think the problems started after the last update. I get a message saying 'Illustrator could partially read this file'. When the file opens I only see one artboard with the content broken apart, similar to what you would see if you opened a .pdf in Illustrator.

 

I have tried installing a previous version and then going back to the latest version but it does not correct the problem. I have copied files to my hard drive and tried to place files into a new file but nothing gets me back my full file.

 

There doesn't seem to be anything wrong with the file as I have just installed a trial version of Affinity Designer and my .ai files open without any issues. I really need to find a solution otherwwise I will probably have to go with Affinity Designer to open my files. Any help would be greatly appreciated!

No, you will have to uninstall the current version and install down to 24.0 for now then it opens just fine.  Remember to turn off your auto updates for the time being.

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Mar 04, 2020 3
New Here ,
Mar 04, 2020

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I have the same problem here.

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Mar 04, 2020 2
Enthusiast ,
Mar 04, 2020

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Can you share the file in question?

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Mar 04, 2020 0
Community Beginner ,
Mar 04, 2020

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It has happened to a lot of my files, not just the one. I can share a file but it's over 45MB plus the size of the images that are linked. Do you want just the source file without the images? Can I upload a big file here?

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Mar 04, 2020 0
Community Beginner ,
Mar 09, 2020

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Im having the same issue....HHEELLPP

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Mar 09, 2020 0
Community Beginner ,
Mar 11, 2020

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The only thing I could do was use a trial version of Affinity Designer. I'm not enjoying using it, it's very different from Illustrator and doing my head in! I'm contacting Adobe now to see if I can get anywhere with them...

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Mar 11, 2020 0
Adobe Community Professional ,
Mar 11, 2020

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If Affinity Designer can read it, then it still contains a functioning PDF.

In that case you can create a new file in Illustrator and then place the corrupt file in it.

 

You won't be able to edit effects, brushes and stuff like that.

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Mar 11, 2020 0
Community Beginner ,
Mar 11, 2020

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The issue was found....it has to do with the lastest illustrator update (24.1.1); i had to uninstall and install a lower version and the issues were fixed.

Illustrator would change fonts and could not read files correctly that were created on the same machine.  Hopefully, they will fix this soon.

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Mar 11, 2020 1
Community Beginner ,
Mar 11, 2020

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I had already tried installing a lower version of Illustrator and it didn't work for me. I tried placing the files with errors into Illustrator also and that didn't work either. I only got one artboard in and that was completely flattened. When I opened it in Affinity Designer everything worked perfectly. I didn't have any complex illustrations but all my masks, gradients, fonts, etc worked without any issues. My text didn't break up into individual letters or anything the way it usually does with a pdf in Illustrator. I hated using Affinity Designer though...

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Mar 11, 2020 1
Community Beginner ,
Mar 24, 2020

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did you know how to recover your file bc i had the same problem ?

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Mar 24, 2020 0
Community Beginner ,
Mar 25, 2020

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No, unfortunately not. Does anyone have a resolution?

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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No, you will have to uninstall the current version and install down to 24.0 for now then it opens just fine.  Remember to turn off your auto updates for the time being.

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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Thanks. That worked for me. I had previously rolled back to 24.1 without success but 24.0 lets me open my files again. Many thanks...

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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I do as you said and install 24.0 but it open all the artboard with nothing on it although it open in adobe reader Screen Shot 2020-03-25 at 8.46.17 PM.png

 

Screen Shot 2020-03-25 at 8.48.26 PM.png

 

 

 

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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can I ask anyone of you to try with my file if I shared with you?

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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Did you do what the message said and mail it to file@adobe.com?

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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yes and I send it to file@adobe.com on Tuesday .

how many days usually it take to replay me?

 

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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I don't know. We are not Adobe employees, just voluteers trying to answer questions.

But if you want to share the file, maybe some of us can give it a try.

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Mar 25, 2020 1
Community Beginner ,
Mar 25, 2020

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I appreciate your help 

I tried to place it in a new file but all text has been outlined . could be there another method without outline the text?

This is my file :

https://adobe.ly/39fldO3

 

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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It opens fine in Illustrator 24.1 (with some warnings about fonts missing).

I see 3 artboards and some artwork on the left that looks like an artboard, but is outside the artboards. Maybe update to 24.1?

Screenshot 2020-03-26 at 00.17.36.png

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Mar 25, 2020 1
Adobe Community Professional ,
Mar 25, 2020

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I tried to save the file and got a message about spot colors an transparency.

Do you really need that amount of (cmyk defined) spot colors?

I saved the file with spots converted to CMYK, maybe you can open that one?

https://adobe.ly/2UBquKr

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Mar 25, 2020 1
Community Beginner ,
Mar 25, 2020

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I discovered that when I download the file from the link i share it with you it open perfectly. but the original file did not work .

thank you so much when i see it open with you that make me try the uploaded file although it same file on my desktop but it work fine after i downloaded

thanks again

 

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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Glad to hear it works now (but keep an eye on the amount of spot colors, maybe use global colors instead).

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Mar 25, 2020 0
Community Beginner ,
Mar 25, 2020

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I didn’t know about spot colors, is it the problem?
I found Most colors inside the artboards is global just three of them is spot colors and I just convert them now
Thanks 😊
تحذير: هذا البريد وجميع المرفقات قد يحتوي على معلومات سرية او ذات قيمة فكرية خاصة بجامعة الامام عبدالرحمن بن فيصل- بمعنى أنه لابد ان تكون المتلقي المقصود. اذا لم تكن المتلقي المقصود يجب عليك عدم استعراض هذا البريد أو اتخاذ أي اجراء او اعادة ارسال أو نسخ أي معلومة وردت في هذا البريد أو في المرفقات. اذا تلقيت هذا البريد بالخطأ يجب عليك إبلاغ المرسل و حذف هذا البريد وحذف جميع المرفقات ان وجدت دون الكشف عن محتوياتها والا سوف تعرض نفسك للمساءلة .
CAUTION:This e-mail, including all attachments, may contain confidential information or intellectual property for Imam Abdulrahman Bin Faisal University and is meant solely for the intended recipient. If you are not the intended recipient, you are hereby notified that any unauthorized review, action, disclosure, distribution or reproduction of any information contained in this e-mail and any attachments are strictly PROHIBITED. If you received this e-mail in error, please delete all electronic and paper copies of this e-mail and attachments without disclosing the contents and notify the sender.

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Mar 25, 2020 0
New Here ,
Nov 17, 2020

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Hi I'm currently having the same issue I can't open my ai files and I also have no options of the version 24 on my creative cloud. Can u help me? thank you so much this would save my life

Screen Shot 2020-11-16 at 21.57.17.pngScreen Shot 2020-11-17 at 15.40.39.png

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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I'm in the same position as KYRA5FE0, 
Have tried to open these files in both 24.3 and 25.0 with no luck.

Any tips for those of us who can't get to a version older than that?

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Further testing revealed I could open my file on a windows based system with illustrator 25. Seems like the problem is isolated to the mac in my case at least.

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Nov 17, 2020 0
KYRA5FE0 LATEST
New Here ,
Nov 17, 2020

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Hii yess same I'm using MacBook as well this is super frustrating 😢

can anyone help us on getting the older version?

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Nov 17, 2020 0
Adobe Employee ,
Apr 21, 2020

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update the illustrator to latest version or atleast above 24.1 to get the benefits of recovery on already corrupt documents.. share the file at file@adobe.com for better attention to the problem.

in case the file is getting opened fine in any earlier version of illustraotr, let the adobe folks know immediately where this got broken... it will be fixed on priority.

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Apr 21, 2020 1
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