Illustrator could partially read this file

Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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Hi, I have been experiencing issues when opening .ai files. I think the problems started after the last update. I get a message saying 'Illustrator could partially read this file'. When the file opens I only see one artboard with the content broken apart, similar to what you would see if you opened a .pdf in Illustrator.

 

I have tried installing a previous version and then going back to the latest version but it does not correct the problem. I have copied files to my hard drive and tried to place files into a new file but nothing gets me back my full file.

 

There doesn't seem to be anything wrong with the file as I have just installed a trial version of Affinity Designer and my .ai files open without any issues. I really need to find a solution otherwwise I will probably have to go with Affinity Designer to open my files. Any help would be greatly appreciated!

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correct answers 1 Correct Answer

Community Beginner , Mar 25, 2020 Mar 25, 2020
No, you will have to uninstall the current version and install down to 24.0 for now then it opens just fine.  Remember to turn off your auto updates for the time being.

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New Here ,
Mar 04, 2020 Mar 04, 2020

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I have the same problem here.

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Enthusiast ,
Mar 04, 2020 Mar 04, 2020

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Can you share the file in question?

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Community Beginner ,
Mar 04, 2020 Mar 04, 2020

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It has happened to a lot of my files, not just the one. I can share a file but it's over 45MB plus the size of the images that are linked. Do you want just the source file without the images? Can I upload a big file here?

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Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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Im having the same issue....HHEELLPP

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Community Beginner ,
Mar 11, 2020 Mar 11, 2020

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The only thing I could do was use a trial version of Affinity Designer. I'm not enjoying using it, it's very different from Illustrator and doing my head in! I'm contacting Adobe now to see if I can get anywhere with them...

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Adobe Community Professional ,
Mar 11, 2020 Mar 11, 2020

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If Affinity Designer can read it, then it still contains a functioning PDF.

In that case you can create a new file in Illustrator and then place the corrupt file in it.

 

You won't be able to edit effects, brushes and stuff like that.

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Community Beginner ,
Mar 11, 2020 Mar 11, 2020

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The issue was found....it has to do with the lastest illustrator update (24.1.1); i had to uninstall and install a lower version and the issues were fixed.

Illustrator would change fonts and could not read files correctly that were created on the same machine.  Hopefully, they will fix this soon.

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Community Beginner ,
Mar 11, 2020 Mar 11, 2020

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I had already tried installing a lower version of Illustrator and it didn't work for me. I tried placing the files with errors into Illustrator also and that didn't work either. I only got one artboard in and that was completely flattened. When I opened it in Affinity Designer everything worked perfectly. I didn't have any complex illustrations but all my masks, gradients, fonts, etc worked without any issues. My text didn't break up into individual letters or anything the way it usually does with a pdf in Illustrator. I hated using Affinity Designer though...

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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did you know how to recover your file bc i had the same problem ?

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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No, unfortunately not. Does anyone have a resolution?

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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No, you will have to uninstall the current version and install down to 24.0 for now then it opens just fine.  Remember to turn off your auto updates for the time being.

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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Thanks. That worked for me. I had previously rolled back to 24.1 without success but 24.0 lets me open my files again. Many thanks...

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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can I ask anyone of you to try with my file if I shared with you?

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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Did you do what the message said and mail it to file@adobe.com?

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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yes and I send it to file@adobe.com on Tuesday .

how many days usually it take to replay me?

 

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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I don't know. We are not Adobe employees, just voluteers trying to answer questions.

But if you want to share the file, maybe some of us can give it a try.

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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I appreciate your help 

I tried to place it in a new file but all text has been outlined . could be there another method without outline the text?

This is my file :

https://adobe.ly/39fldO3

 

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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It opens fine in Illustrator 24.1 (with some warnings about fonts missing).

I see 3 artboards and some artwork on the left that looks like an artboard, but is outside the artboards. Maybe update to 24.1?

Screenshot 2020-03-26 at 00.17.36.png

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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I tried to save the file and got a message about spot colors an transparency.

Do you really need that amount of (cmyk defined) spot colors?

I saved the file with spots converted to CMYK, maybe you can open that one?

https://adobe.ly/2UBquKr

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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I discovered that when I download the file from the link i share it with you it open perfectly. but the original file did not work .

thank you so much when i see it open with you that make me try the uploaded file although it same file on my desktop but it work fine after i downloaded

thanks again

 

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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Glad to hear it works now (but keep an eye on the amount of spot colors, maybe use global colors instead).

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Community Beginner ,
Mar 25, 2020 Mar 25, 2020

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I didn’t know about spot colors, is it the problem?
I found Most colors inside the artboards is global just three of them is spot colors and I just convert them now
Thanks 😊
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New Here ,
Dec 18, 2020 Dec 18, 2020

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Could anyone help me... I am having the same issue... I have worked for like 200+ hours on this file.. and now it is not opening. The file was created on illustrator v25..i also tried with v23... Could anyone help me with this... I will be really grateful for your help

 

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Adobe Community Professional ,
Dec 18, 2020 Dec 18, 2020

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The same issue as what?

Exactly where did you save the file?

What happened when you last closed it?

Exactly what is in the file?

Did you already reboot the computer?

Do you have backup copies of your file and if not, then why not?

Are there any error messages?

Which system are you using?

 

And please create a new thread.

 

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