Illustrator crash led to lost cloud document data

New Here ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

About an hour ago, my Illustrator crashed (which it always does once in a while) along with some files I had been working on, and I wasn't concerned since I typically am always able to open the recovered files upon relaunch. However, the file that had important work in it was saved as a cloud document, and this is my first time using Illustrator cloud documents. When I relaunched the program, I was not able to find that particular recovered file anywhere, and the last version that had been saved to the cloud was from seven days ago, meaning I lost a ton of work I had done since then. I know it's ultimately my fault for not saving properly, but if it was a cloud document I don't understand why it had not been autosaving for that entire time, or why it was not at least saved as a local recovery file??? Is there anything I can do now to recover that data or is it lost forever?

TOPICS
Bug, Performance

Views

61

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

So you cannot find the latest state of the document when you log into your CC account on the web?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

The document exists, but the last saved version is from 7 days ago. This wouldn't be the case if autosave had been working as intended. There was also no recovered version of the document upon relaunch of the program. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 29, 2020 Dec 29, 2020

Copy link to clipboard

Copied

The Autosave option for Cloud documents is still turned on? Sometimes with corrupt preferences, things might go wrong.

Also: your internet access is working correctly? Or are there known issues?

 

I'm sorry, I can't help with Cliud documents, since whatever is saved there is only available to responsible staff.

 

There may (no guarantee at all) be a version of that document on your computer. I would contact Customer Care. They might know where to look for it. https://helpx.adobe.com/contact.html

Since it's the holidays, it will be difficult to reach someone.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines