Illustrator crashes and closes without recovery of work

New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Good day for all, 

I have a CC license on my computer. After a while working with moderately large files on Illustrator, the application crashes, and after a while it closes and I can't get my work back. A message appears (number 1), and the description (number 2) is as follows:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.0.0" build="60" source="Windows-Client" crashType="n/a">
<time year="2021" month="2" day="17" hour="12" minute="5" second="2" timeoffset="-300" timezone="Hora est. Pacífico, Sudamérica"/>
<user guid="1ad4b6c1-3534-427c-928e-4b3294af2fd1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="es-es" userlanguage="es-CO" oslanguage="es-MX" ram="16259" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_828C103C&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000067FDD2A0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000067FDD2A0" symboln

 I'm using an HP EliteBook 840 G3, Intel Core I5-7200U (2 cores) @ 2712 MHz, 16 GB DDR4, 1TB HDD, Intel HD Graphics 620 

O.S Windows 10 Pro 1909

 

Thanks in advance for your help

 

TOPICS
Bug, Performance

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Feb 17, 2021 Feb 17, 2021

Likes

Translate

Translate
Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

LATEST

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines