Illustrator crashes and closes without recovery of work

New Here ,
Feb 17, 2021

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Good day for all, 

I have a CC license on my computer. After a while working with moderately large files on Illustrator, the application crashes, and after a while it closes and I can't get my work back. A message appears (number 1), and the description (number 2) is as follows:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe Illustrator" applicationVersion="25.0.0" build="60" source="Windows-Client" crashType="n/a">
<time year="2021" month="2" day="17" hour="12" minute="5" second="2" timeoffset="-300" timezone="Hora est. Pacífico, Sudamérica"/>
<user guid="1ad4b6c1-3534-427c-928e-4b3294af2fd1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="18363" applicationlanguage="es-es" userlanguage="es-CO" oslanguage="es-MX" ram="16259" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 620" description="Intel(R) HD Graphics 620" driverDate="20200905000000.000000-000" driverVersion="27.20.100.8681" videoModeDescription="1366 x 768 x 4294967296 colores" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_5916&#38;SUBSYS_828C103C&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000067FDD2A0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x0000000067FDD2A0" symboln

 I'm using an HP EliteBook 840 G3, Intel Core I5-7200U (2 cores) @ 2712 MHz, 16 GB DDR4, 1TB HDD, Intel HD Graphics 620 

O.S Windows 10 Pro 1909

 

Thanks in advance for your help

 

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Most Valuable Participant ,
Feb 17, 2021

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