Illustrator crashes every time I copy and paste or enter a HEX value in the color tool

New Here ,
Nov 10, 2020

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This just started happening today. I haven't changed anything.

 

I opened an existing logo file, and was making color changes. Every time I type the HEX value or copy and paste the HEX value into the color tool, Illustrator crashes. It doesn't matter what value I enter - it just closes Illustrator immediately. 

 

Please help. I need to get this project done.

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Bug, Draw and design, Tools

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Adobe Employee ,
Dec 06, 2020

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I am hopeful that the issue was fixed. If not, could you please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us?

 

Regards,

Srishti 

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