Illustrator crashes every time using 3D preview

[rosachantalle]

Hey everyone!

I have a problem with illustrator (2020). I made a simple graphic - an ellipse, and everytime I go into revolve and try to go into preview so I can ajust it Illustrator crashes... I also tried it with a 64GB RAM Computer but the same thing happened... what could be the issue here?

I have a MacBook Air (13-inch, Early 2015) Version 10.14 (macOSMojave)

processor 1,6 GHz Intel Core i5

8 GB RAM 1600 MHz DDR3

Would be very thankful for some help!

[Srishti Bali]

Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti