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Illustrator crashes in Mac OS 11 Big Sur

Explorer ,
Nov 14, 2020

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Hi,

I installed Big Sur in my laptop to test all of my programs first and I can't get Illustrator 2021 to open. I get the splash screen and it just sits there. I don't have any issues with InDesign or Photoshop. Anyone else having this issue? 

Hi all,

 

Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

 

Regards,

Srishti

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Illustrator crashes in Mac OS 11 Big Sur

Explorer ,
Nov 14, 2020

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Hi,

I installed Big Sur in my laptop to test all of my programs first and I can't get Illustrator 2021 to open. I get the splash screen and it just sits there. I don't have any issues with InDesign or Photoshop. Anyone else having this issue? 

Hi all,

 

Sorry about this trouble. There could be multiple reasons why the application would crash. I would request if you could try the steps mentioned on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us. 

 

Regards,

Srishti

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Nov 14, 2020 5
Adobe Community Professional ,
Nov 14, 2020

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Does it get better when you disconnect from the internet?

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Nov 14, 2020 0
Explorer ,
Nov 14, 2020

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It does not. I disconnected from wifi and went to open and I get the same result. Just say "initializing...." and spinning beach ball.

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Nov 14, 2020 0
Community Beginner ,
Nov 14, 2020

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Experiencing the same issue.  It was working right after the update last night but when launching this morning it failed to do so.

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Nov 14, 2020 2
Explorer ,
Nov 14, 2020

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And mine has never worked. I mean Illustrator 2021 works on my main mac running Catalina, but no good on Big Sur. It's my main program so no upgrade for me until issue is resolved.

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Nov 14, 2020 0
Community Beginner ,
Nov 14, 2020

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Contacted suport through Chat and they were able to help resolve the issue.

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Nov 14, 2020 1
Explorer ,
Nov 14, 2020

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What did they do?

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Nov 14, 2020 0
Community Beginner ,
Nov 15, 2020

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It was permission issues with Big Sur and Illustrator.  Now it works perfectly.

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Nov 15, 2020 1
New Here ,
Nov 15, 2020

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What was the permission issue? How did you fix it?

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Nov 15, 2020 0
Explorer ,
Nov 15, 2020

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So I reached out via chat with Adobe and for me it was my Wacom tablet driver causing an issue. Uninstall the tablet driver and Illustrator, then reinstall Illustrator and then the tablet driver. Illustrator opens now. But of course, my tablet has issues now. But thats Wacom for you! Hope this helps!

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Nov 15, 2020 0
Explorer ,
Nov 16, 2020

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Latest update...I have reached out to Wacom and they helped me fix it. So I will keep testing on my macbook for a few days to see if everything stays working. 

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Nov 16, 2020 0
Most Valuable Participant ,
Nov 14, 2020

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Adobe say not to jump yet. 

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Nov 14, 2020 1
Explorer ,
Nov 14, 2020

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Thanks, I have no intention until everything works, thats why I test on my macbook first.

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Nov 14, 2020 0
Community Beginner ,
Nov 16, 2020

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Do they have any idea how long it will be until it is compatible? I upgrade my imac without even thinking about it last night and if I have multiple jobs open illustrator just crashes when I try to save a file. It is fine if I have one or two open but its a pain keeping track of jobs that need done but arent open

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Nov 16, 2020 2
Most Valuable Participant ,
Nov 16, 2020

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It's usually wise to wait a couple of months. This pain happens on every.single.OS.upgrade and is largely avoidable.

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Nov 16, 2020 0
Explorer ,
Nov 16, 2020

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I agree about waiting, but in all honesty, its been a while since I personally have had as many issues with an OS release in a while. Its a shame because the UI is really nice. All we can do is report our issues so they can be fixed as quickly as possible.

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Nov 16, 2020 1
Community Beginner ,
Nov 16, 2020

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Sorry just switched over to mac recently and this is the first OS upgrade I have done so kinda why I was asking.the.question

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Nov 16, 2020 0
Most Valuable Participant ,
Nov 16, 2020

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Ok, if you're used to Windows this is a very different ball game. Apple make money by forcing upgrades of other apps, so they move forward and block old apps very often, while Microsoft still run many 25 year old apps happily. Catalina blocked all apps older than 2019. Apple have said they will do it again in a couple of years to complete the switch to "M1" Macs. So expect serious issues with new OS upgrades, and plan them carefully. Always wait a while, and if this is a business machine with deadlines or for making money, run on a test system first.

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Nov 16, 2020 0
Community Beginner ,
Nov 16, 2020

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I appreciate it. I still have my macbook and another imac so I am still good to go its just a pain since I decided to do the upgrade on my main imac. I will just thave to make due with the others for now.

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Nov 16, 2020 0
Explorer ,
Nov 16, 2020

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I totally understand how you feel, I learned the hard way as well many years ago about testing my software on another computer before updating my main one. Hopefully they figure this stuff out. It really is the worst one I have experienced. I typically had to wait for my unusual programs to be ready, not that they were ready but apple wasn't.

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Nov 16, 2020 0
Community Beginner ,
Nov 16, 2020

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It isn't opening at all for me either. Is there a resolution?

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Nov 16, 2020 0
Community Beginner ,
Nov 16, 2020

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Reach out to Adobe via chat.  One trick that seems to work for me: go to user/library/caches and remove the folder "com.adobe.illustrator", restart your mac.

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Nov 16, 2020 3
Community Beginner ,
Nov 16, 2020

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this worked!!! Thank you!!!

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Nov 16, 2020 1
Community Beginner ,
Nov 17, 2020

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removing "com.adobe.illustraor" worked for me too!! Yay! Thank you!

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Nov 17, 2020 2
Community Beginner ,
Nov 17, 2020

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Great!!!!! Thks!!!!

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Nov 17, 2020 1
New Here ,
Nov 22, 2020

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this worked! thank you so much!!!

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Nov 22, 2020 0
New Here ,
Nov 23, 2020

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This worked for me as well! Thanks!! 

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Nov 23, 2020 0
Explorer ,
Nov 16, 2020

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Do the chat, they can figure it out, sometimes its a permissions issue, for me the Wacom tablet driver was the problem.

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Nov 16, 2020 1
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