Illustrator Crashes on computer

Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Hello dears,

 

Mu illustrator crashs while saving a file HELP urgent

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Bug, Import and export, Performance, Print and publish

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correct answers 1 Correct Answer

Community Beginner , Jul 06, 2021 Jul 06, 2021
I solved the problem by UPDATING the OS windows.

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Can you give us some more information? What system are you using, what version of illustrator and the process of how this has happened? Has it happened before, are you new to Illustrator, etc..

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Here is the images while, saving a file as PDF.

 

even when Exporting as images

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Hi akounta,

besides what sishamIAGD said, where are you trying to save your file?

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I made some screenshot about the way it crashes and embed it on the answer of @sishamIAGD 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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What do you save where?

Using which function?

Which name for the file?

 

Is there any error message?

Does that happen with all files? Old files, new files?

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I made some screenshot about the way it crashes and embed it on the answer of @sishamIAGD 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Please embed those files, so they show up directly in the post. Thank you.

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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Community Beginner ,
Jul 05, 2021 Jul 05, 2021

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I embed the files in the message

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Please do it like this:

 

unknow files.png

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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I solved the problem by UPDATING the OS windows.

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Adobe Community Professional ,
Jul 06, 2021 Jul 06, 2021

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Hi Abdel Aziz Kounta,

we are glad that your problem has been solved 🙂

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