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Illustrator crashes on launch

New Here ,
Jul 15, 2020

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The last few days I've been unable to open Illustrator. It either immediately crashes, or gets stuck in a loading screen of "we are processing your request". I've tried reinstalling it, I've tried installing an older version. Nothing is working. It won't even close when it gets stuck, I have to force close it through task manager.

 

Help?

 

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Illustrator crashes on launch

New Here ,
Jul 15, 2020

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The last few days I've been unable to open Illustrator. It either immediately crashes, or gets stuck in a loading screen of "we are processing your request". I've tried reinstalling it, I've tried installing an older version. Nothing is working. It won't even close when it gets stuck, I have to force close it through task manager.

 

Help?

 

{Renamed by MOD}

TOPICS
Performance

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37

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Jul 15, 2020 0
Adobe Community Professional ,
Jul 15, 2020

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Which version on which system is it?

Any third party plugins installed?

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Jul 15, 2020 0
Adobe Employee ,
Jul 15, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to what Monika has asked, please share if you have made any recent changes in your OS.

You may also try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there.
Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Jul 15, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

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Sep 07, 2020 0