Can you specify which generation Mac Air do you have, the operating system and the version of Ai ?
Do you get any error message? Does this happen for other apps? Did you recently upgrade software or install something new?
These details can help us find clues to support you better
MacBook Air, 3 months old
Running High Sierra, current OS
It just quits in the middle of a project and I need to restart the program. I wish I could just buy a version like I have for so many years.
Thanks for the help.
Remember, you can use previous version of your application. Look at the Creative Cloud panel,
Next to an App, you have Open or Install with an arrow pointing down. in that drop down you will locate a means to install previous versions.
Followed the link, but did not seem to work when I did the keyboard start up on AI. Is there another way to reset pref?
Please follow this procedure:
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.