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Illustrator crashes on start, "missing plugins"

New Here ,
Jun 30, 2020

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Hi!

Starting around June 20 I can no longer load Illustrator.

Instead a popup says "Error loading plugins" and lists about 20 plugins, two of which are "core".

The Illustrator Start page then shows, but clicking any existing or new project causes a crash.

 

Attempts to resolve:

  • Restarted windows
  • Uninstalled / Installed several versions of AI from 23.0.x to 24.2.1 (most current)
  • Stopped antivirus (Avast) and checked for quarantined files (none)
  • Checked the plugins directory. The mentioned missing plugin files are missing.

 

System

  • windows 10 latest update
  • Microsoft surface laptop 2
  • CC installed and a few other Adobe apps which all start properly
  • No other plugins manually installed (was always default install)

 

Any help appreciated!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link

https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html

 

-Manan

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Illustrator crashes on start, "missing plugins"

New Here ,
Jun 30, 2020

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Hi!

Starting around June 20 I can no longer load Illustrator.

Instead a popup says "Error loading plugins" and lists about 20 plugins, two of which are "core".

The Illustrator Start page then shows, but clicking any existing or new project causes a crash.

 

Attempts to resolve:

  • Restarted windows
  • Uninstalled / Installed several versions of AI from 23.0.x to 24.2.1 (most current)
  • Stopped antivirus (Avast) and checked for quarantined files (none)
  • Checked the plugins directory. The mentioned missing plugin files are missing.

 

System

  • windows 10 latest update
  • Microsoft surface laptop 2
  • CC installed and a few other Adobe apps which all start properly
  • No other plugins manually installed (was always default install)

 

Any help appreciated!

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

Try the steps mentioned in the following link

https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html

 

-Manan

TOPICS
Bug

Views

148

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Jun 30, 2020 0
Adobe Community Professional ,
Jun 30, 2020

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Try the steps mentioned in the following link

https://helpx.adobe.com/illustrator/kb/plugin-missing-issue.html

 

-Manan

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Jun 30, 2020 1
New Here ,
Jul 01, 2020

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Thanks Manan!

 

This worked for me:

  1. Go to Control Panel > Programs > Programs and Features.
  2. Right-click Microsoft Visual C++ Redistributable (2012-2017) and choose Repair.

 

However I did not have "Microsoft Visual C++ Redistributable (2012-2017)"

I had 2 versions of "2015-2019" and I repaired both, then restarted, and fixed.

 

 

 

 

 

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Jul 01, 2020 0