Illustrator crashes on startup

Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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My first time using and downloading Illustrator. (windows 10)

When I launch it from my creative cloud app it crashes as soon as it's loaded

I tried reinstalling Illustrator and creative cloud again, but it didn't help

Only Illustrator seems to be the problem, because i can use Photoshop with no problems

I have tried multible sollutions but it didn't work aswell

I use a HP ZBook studio G5 laptop

The specs are:

Intel Core i7 8750H

Nvidia Quadro P1000

16 GB RAM

 

Please tell me if I missed some important details 

(Sorry if my English isn't that good, it's not my first language)

TOPICS
Activation billing and install, Bug, Performance

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correct answers 1 Correct Answer

Community Beginner , Nov 03, 2020 Nov 03, 2020
Solved by reinloggin into creative cloud 

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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Solved by reinloggin into creative cloud

 

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Adobe Employee ,
Jan 02, 2021 Jan 02, 2021

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Hi there,

 

We're glad to hear you were able to solve the problem. If you have such issues further, please try suggestions provided on this help article.

Hope it helps.

 

Regards,

Ashutosh

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