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Illustrator crashes on startup

Community Beginner ,
Nov 03, 2020

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My first time using and downloading Illustrator. (windows 10)

When I launch it from my creative cloud app it crashes as soon as it's loaded

I tried reinstalling Illustrator and creative cloud again, but it didn't help

Only Illustrator seems to be the problem, because i can use Photoshop with no problems

I have tried multible sollutions but it didn't work aswell

I use a HP ZBook studio G5 laptop

The specs are:

Intel Core i7 8750H

Nvidia Quadro P1000

16 GB RAM

 

Please tell me if I missed some important details 

(Sorry if my English isn't that good, it's not my first language)

Correct answer by Ivar5FF8 | Community Beginner

Solved by reinloggin into creative cloud

 

TOPICS
Activation billing and install, Bug, Performance

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator crashes on startup

Community Beginner ,
Nov 03, 2020

Copy link to clipboard

Copied

My first time using and downloading Illustrator. (windows 10)

When I launch it from my creative cloud app it crashes as soon as it's loaded

I tried reinstalling Illustrator and creative cloud again, but it didn't help

Only Illustrator seems to be the problem, because i can use Photoshop with no problems

I have tried multible sollutions but it didn't work aswell

I use a HP ZBook studio G5 laptop

The specs are:

Intel Core i7 8750H

Nvidia Quadro P1000

16 GB RAM

 

Please tell me if I missed some important details 

(Sorry if my English isn't that good, it's not my first language)

Correct answer by Ivar5FF8 | Community Beginner

Solved by reinloggin into creative cloud

 

TOPICS
Activation billing and install, Bug, Performance

Views

25

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 03, 2020 0
Community Beginner ,
Nov 03, 2020

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Solved by reinloggin into creative cloud

 

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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