Illustrator crashes upon launch after latest update

[myrthev57454269]

Hi People!

My Illustrator keeps crashing. Whenever I open the program I get the full program up - with the "what's new" screen there, but from there it just closes. I have removed all my installed fonts just to see if that would help, after that I have also removed my Wacom tablet drivers and disconnected it, I disconnected my mouse, rebooted my computer, removed Illustrator and installed it a bunch of times, but it keeps doing this.

I have an Asus laptop with 8th gen i7 processor - it's only a few months old so still works like a charm. Other programs work just fine without any issues. I tried with Lightroom CC, PS, and Premiere and those all work.

[Monika Gause]

Did you rebuild the preferences when uninstalling/reinstalling?

[kamby]

What if I do? Should I uninstall it completely?

[Monika Gause · Accepted solution]

With most recent updates you need to erase the preferences when updating. You can't keep them.

So if you havent already tried: force Illustrator to create new prefs.

Try by renaming the folder as described in here:  https://helpx.adobe.com/illustrator/using/setting-preferences.html