Illustrator crashes when I select the black swatch

New Here ,
Nov 01, 2020

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When I use the small black swatch bottom left on the colour palette I frequently get a sudden crash of Illustrator that usually requires a force restart of my Imac/ I am running Illustrator 24.3 (2020) Which is the highest Illustrator I can now run with my OS. High Sierra.

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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Illustrator crashes when I select the black swatch

New Here ,
Nov 01, 2020

Copy link to clipboard

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When I use the small black swatch bottom left on the colour palette I frequently get a sudden crash of Illustrator that usually requires a force restart of my Imac/ I am running Illustrator 24.3 (2020) Which is the highest Illustrator I can now run with my OS. High Sierra.

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

TOPICS
Performance

Views

31

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 01, 2020 0
Adobe Employee ,
Dec 29, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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