Illustrator crashes when I select the black swatch

New Here ,
Nov 01, 2020 Nov 01, 2020

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When I use the small black swatch bottom left on the colour palette I frequently get a sudden crash of Illustrator that usually requires a force restart of my Imac/ I am running Illustrator 24.3 (2020) Which is the highest Illustrator I can now run with my OS. High Sierra.

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Adobe Employee , Dec 29, 2020 Dec 29, 2020
Hi there,   Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and let us know how it goes.    Feel free to let us know if you still need assistance. We'd be happy to help.   Regards, Srishti

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Adobe Employee ,
Dec 29, 2020 Dec 29, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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