Illustrator crashes when saving .aic file as .ai?

New Here ,
Sep 23, 2020 Sep 23, 2020

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Apologies if this has already been asked–

 

I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.

 

I'm using Illustrator CC 2020 24.3

macOS Catalina 10.15.6

 

not sure what other details are relevant, let me know and I will provide them.

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Hi there,

 

Sorry to hear about your experience. Is this happening with a specific file or all cloud files? Are you trying to save the document on a local drive or network?

This information will help us understand the issue and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Feb 24, 2021 Feb 24, 2021

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I'm having the same issue!!! This is the first time it has hapened to me.

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi there,

 

Sorry to hear about this. Would you mind sharing version of the OS & Illustrator? Does it happen while working with a specific file or all? Would it be possible for you to share a sample file with us? You may upload the file on Creative Cloud(or any other cloud storage you prefer & share the link with us.

Looking forward to your response.

 

Regards,

Ashutosh

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