Illustrator crashes when saving .aic file as .ai?

[#1]

Apologies if this has already been asked–

I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.

I'm using Illustrator CC 2020 24.3

macOS Catalina 10.15.6

not sure what other details are relevant, let me know and I will provide them.

[#2]

Apologies if this has already been asked–

I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.

I'm using Illustrator CC 2020 24.3

macOS Catalina 10.15.6

not sure what other details are relevant, let me know and I will provide them.

[#3]

Hi there,

Sorry to hear about your experience. Is this happening with a specific file or all cloud files? Are you trying to save the document on a local drive or network?

This information will help us understand the issue and assist you accordingly. Looking forward to your response.

Regards,

Ashutosh