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Apologies if this has already been asked–
I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.
I'm using Illustrator CC 2020 24.3
macOS Catalina 10.15.6
not sure what other details are relevant, let me know and I will provide them.
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Apologies if this has already been asked–
I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.
I'm using Illustrator CC 2020 24.3
macOS Catalina 10.15.6
not sure what other details are relevant, let me know and I will provide them.
Copy link to clipboard
Copied
Hi there,
Sorry to hear about your experience. Is this happening with a specific file or all cloud files? Are you trying to save the document on a local drive or network?
This information will help us understand the issue and assist you accordingly. Looking forward to your response.
Regards,
Ashutosh