Highlighted

Illustrator crashes when saving .aic file as .ai?

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Apologies if this has already been asked–

 

I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.

 

I'm using Illustrator CC 2020 24.3

macOS Catalina 10.15.6

 

not sure what other details are relevant, let me know and I will provide them.

TOPICS
Bug

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator crashes when saving .aic file as .ai?

New Here ,
Sep 23, 2020

Copy link to clipboard

Copied

Apologies if this has already been asked–

 

I have an Illustrator cloud document that I am effectively trying to convert to a regular, local .ai file by opening the cloud document, choosing Save As, and saving it locally as an illustrator file. Whenever I do this however, Illustrator crashes before it is able to save. I've also tried saving the file in other formats such as EPS, but I get the same result.

 

I'm using Illustrator CC 2020 24.3

macOS Catalina 10.15.6

 

not sure what other details are relevant, let me know and I will provide them.

TOPICS
Bug

Views

21

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. Is this happening with a specific file or all cloud files? Are you trying to save the document on a local drive or network?

This information will help us understand the issue and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0