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Illustrator crashes when saving (Windows)

New Here ,
Apr 11, 2020

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I started using adobe illustrator on my laptop (Acer aspire e15) yesterday. It worked fine to begin with, but when I went to save my file last night it crashed and I lost all of my progress. Now everytime I try to save anything it crashes and closes without saving. I am unable to save projects or settings because it will crash and close.

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Correct answer by Monika Gause | Adobe Community Professional

Then try and connect a printer. Illustrator looks for a printer every time when opening or saving a file.

If you don't have a printer, set up a PDF printer.

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Illustrator crashes when saving (Windows)

New Here ,
Apr 11, 2020

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I started using adobe illustrator on my laptop (Acer aspire e15) yesterday. It worked fine to begin with, but when I went to save my file last night it crashed and I lost all of my progress. Now everytime I try to save anything it crashes and closes without saving. I am unable to save projects or settings because it will crash and close.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

Then try and connect a printer. Illustrator looks for a printer every time when opening or saving a file.

If you don't have a printer, set up a PDF printer.

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Most Valuable Participant ,
Apr 12, 2020

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Start by checking your windows event viewer for the actual crash info. For anything beyond that exact info is required - save locations, type of documents etc.. Also of course employ the usual steps liek trashing the preferences file to create a new one with default settings, checking hardware acceleration and color management.

 

Mylenium

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New Here ,
Apr 12, 2020

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Hi mylenium,

how would I go about changing save locations and trashing preference settings? I am currently saving as .ai files straight to my desktop, would that be causing the crash? Also now when I try to save my project it just closes illustrator, and no longer gives me a crash report.

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Adobe Community Professional ,
Apr 12, 2020

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Is a printer connected, set up as the default printer and turned on?

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New Here ,
Apr 12, 2020

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No, no printer was connected, just an external keyboard and mouse through usb ports.

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Adobe Community Professional ,
Apr 12, 2020

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Then try and connect a printer. Illustrator looks for a printer every time when opening or saving a file.

If you don't have a printer, set up a PDF printer.

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