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Hi,
I'm having trouble opening a particular AI file in Illustrator. Every time I try to open it Illustrator just crashes and quits then asks if I want to send a crash report. But it opens all other AI files fine.
I have tried opening it on a friends computer and it's fine, so they saved a new version and sent it to me but the issue remains.
I have tried reinstalling the app and turning off the GPU settings - but still no joy.
Am I able to try anything else?
Many thanks!
{Renamed by MOD}
Hi there,
Sorry to hear about this issue. I would need a few more details to look into this issue. For example:
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Hi there,
Sorry to hear about this issue. I would need a few more details to look into this issue. For example:
You may also try resetting Illustrator preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:
For MAC
For Windows
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
You may also try steps shared in this help article and share your observations with us. We'd be happy to help.
Regards,
Srishti