Illustrator crashes with large JPEG files

[jacov20965716]

Good day,

Has anyone experienced Illustrator crashes when placing large JPEG or TIFF files?

I'm working on billboards that need to be sized up at 1:10 scale with a minimum requirement of 360DPI

File saves fine out of Photoshop, but the minute you place it in Illustrator the file crashes and quits.

I tried doing the same with a TIFF file, which then reports that Illustrator cant read the file format.

I placed the same 2 images in Indesign and they worked 100% fine, with no issues.

The problem I face is that the printer only excepts Illustrator Open files for print.

Kind regards

Jaco

[Ashutosh_Mishra]

Hi there,

Apologies for the delayed response. We're sorry to hear about your experience.

Hope your issue is resolved by now. If not, would you mind sharing version of the OS & Illustrator? Does it happen while working with specific document/specific image files?

This information would help us assist you accordingly. Looking forward to your response.

Regards,

Ashutosh