Illustrator Crashes with Saving a Cloud Document to Local Hard Drive

New Here ,
Dec 31, 2020 Dec 31, 2020

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Hello All,

I started a project on Illustrator for iPad and saved it to my Cloud Documents so I could continue to work on it in the desktop version of Illustrator. 

 

I can open the .aic file on my desktop but when I go to save it to my computer as an .ai file on my hard drive, Illustrator crashes. 

 

- I can’t download the file from my creative cloud…the download fails.

- All my applications are up-to-date (Illustrator 2021)

- My OS is up-to-date (Big Sur 11.1)

- I’ve reset Illustrator preferences

- I’ve uninstalled and reinstalled Illustrator 

- I have no issues with PS...I can both download and save PSDC files from Cloud Documents to my local hard drive.

 

Any insight would be appreciated. Thank you! 

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Bug, Performance

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Adobe Employee ,
Jan 01, 2021 Jan 01, 2021

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Hi there,

 

Sorry to hear about your experience. Is it a specific file which is not being downloaded? Would it be possible for you to share the link of the file(if not sensitive)?
Have you tried downloading the file from the browser(https://assets.adobe.com/)?

This information will help us assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

 

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