Illustrator Crashing After Deleting Shadows

[acaciajm1993]

Hey everyone,

I recently updated my illustrator to 2021 Version 25.0 and I am constanly facing a constant issue of illustrator crashing when I delete a shadow. This happens when I hit the 'Trash can button" near the quick access fx button on the properties panel. 

Anybody knows how to fix it?

Thank you!

[Asad5ED2]

facing the same issue, looking for someone to guide how to fix this.

[Monika Gause]

If this still happens after a computer rebootand after resetting the preferences, please report it as a bug.

Toreset the preferences,rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

In case it doesn't help, it can be reverted.

[Asad5ED2]

I have found a solution, and I am very glad to share it with you. 

the solution is very simple, always apply drop shadow or any raster effect through the appearance (Shift + F6), and you can easily add or delete any effect in this way. I did it today and it's working absolutely fine. 

[Srishti Bali · Accepted solution]

Hi there,

We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

Regards,

Srishti