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Illustrator Crashing After Deleting Shadows

New Here ,
Nov 03, 2020

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Hey everyone,

 

I recently updated my illustrator to 2021 Version 25.0 and I am constanly facing a constant issue of illustrator crashing when I delete a shadow. This happens when I hit the 'Trash can button" near the quick access fx button on the properties panel. 

 

Anybody knows how to fix it?

 

Thank you!

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Bug, Performance

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Illustrator Crashing After Deleting Shadows

New Here ,
Nov 03, 2020

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Hey everyone,

 

I recently updated my illustrator to 2021 Version 25.0 and I am constanly facing a constant issue of illustrator crashing when I delete a shadow. This happens when I hit the 'Trash can button" near the quick access fx button on the properties panel. 

 

Anybody knows how to fix it?

 

Thank you!

TOPICS
Bug, Performance

Views

72

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Nov 03, 2020 0
Community Beginner ,
Nov 04, 2020

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facing the same issue, looking for someone to guide how to fix this.

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Nov 04, 2020 0
Adobe Community Professional ,
Nov 04, 2020

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If this still happens after a computer rebootand after resetting the preferences, please report it as a bug.

 

Toreset the preferences,rename the folder as described in here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

In case it doesn't help, it can be reverted.

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Nov 04, 2020 0
Community Beginner ,
Nov 11, 2020

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I have found a solution, and I am very glad to share it with you. 

the solution is very simple, always apply drop shadow or any raster effect through the appearance (Shift + F6), and you can easily add or delete any effect in this way. I did it today and it's working absolutely fine. 

 

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Nov 11, 2020 0
Adobe Employee ,
Nov 24, 2020

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Hi there,

 

We're so sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation.

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

 

Regards,

Srishti

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Nov 24, 2020 0
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