cannot find the OOBE for adobe
using Windows 10. latest cloud version of illustrator.
Sent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone
I would like to know if the steps suggested by Monika worked for you, or the issue still persists.
Kindly update the discussion if you need further assistance with it.
Hello srishtib8795206 ,
I am still having trouble with this, and cannot get past a spinning wheel and must force quit Illustrator when attempting to create a new file or open any existing file within the application. I have done exhaustive troubleshooting on the matter, following each of the steps listed in the link above, and a few of my own, but to no avail. Please let me know if you have further suggestions for me to be able to run the app on my computer. See attached troubleshooting summary I've made from my attempts. And let me know if you need more information from me in order to help.
ADOBE ILLUSTRATOR / CREATIVE CLOUD TROUBLESHOOTING
Thanks for reaching out. You just mentioned on another thread that the issue got fixed by resetting preferences. Here is the reference link Re: Adobe Illustrator (all versions) can't open or create new files ??
Did resetting preferences resolve this issue as well? Let us know if you have any further queries.
We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.
If you still need help, feel free to reach out, we'd be happy to help.