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After years of using Illustrator I have to say the 2021 version is really disapointing and extremly unstable.
My experience is that it crashes unexpectly every 15 minutes or so. Besides this be ingirritating, it's costing me time and money. What gives Adobe?
This forum is 95% volunteers and not staff.
If you want to report a bug, please do so at: http://illustrator.uservoice.com
If you want to find a solution to your problem, we can help, but need more info (about your system and hardware, plugins, environment etc).
If you want customer care to log into your system to figure it out, please go to https://helpx.adobe.com/contact.html
Sorry to hear about your experience. In addition to useful information given by Monika, I'd recommend following suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve performance of the Adobe Illustrator.
Hope it helps.