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Illustrator Crashing on Mac OS

Community Beginner ,
May 18, 2020

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I have just installed Illustrator on my Mac. Every time I try to open it, it crashes. I have uninstalled it and reinstalled it and updated my Mac. Nothing worked. Thank you in advance for you ideas 🙂

 

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Illustrator Crashing on Mac OS

Community Beginner ,
May 18, 2020

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I have just installed Illustrator on my Mac. Every time I try to open it, it crashes. I have uninstalled it and reinstalled it and updated my Mac. Nothing worked. Thank you in advance for you ideas 🙂

 

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Adobe Community Professional ,
May 18, 2020

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Hi,

There is similar post. Please try steps that are mention at this post

 

https://community.adobe.com/t5/illustrator/illustrator-2020-24-0-1-crashing-on-macos-catalina/td-p/1...

 

and let us know if this helps.

 

Best regards

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Adobe Community Professional ,
May 18, 2020

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Did you first install the Creative Cloud management app and use it to install AI?

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Community Beginner ,
May 18, 2020

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Thank you, I have had creative cloud and Photoshop for a while, I have just upgraded to all apps. I did follow the suggestions in the previous post, none worked and some I couldn't try because I couldn't find the files referred to. Illustrator still crashes in Safe mode, it doesn't fully open before it crashes so I can't get into the preferences.

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Community Beginner ,
May 18, 2020

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I just downloaded an older version, it seems to have fix the problem for the minute 🙂

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Community Beginner ,
May 18, 2020

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I spoke too soon, I tried to send an image to Illustrator from Adobe draw and it crashed again. Will not open without crashing

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Adobe Employee ,
May 21, 2020

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Hi there,

 

We are extremely sorry to hear about the trouble you are facing with Illustrator. We are currently investigating this issue and would request you to share the following details:

 

  • Exact version of Illustrator and operating system.
  • Does turning off Automatic Graphic Switching (System Preferences > Energy > Uncheck Automatic graphics switching) helps resolving the issue?
    automatic graphics switching.png
  • SPX file from MAC
    Click on Apple Icon > About this Mac > System Report
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files
    Then open https://assets.adobe.com/files
    Click on three dots next to spx file > Share > Copy Link and share it with us.
    How to collect spx file.png

 

Regards,

Srishti

 

 

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Community Beginner ,
May 29, 2020

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I'm having the problem after trying to send a file from adobe draw on my ipad pro. All crash reports have been sent. here is the link to the files https://shared-assets.adobe.com/link/0faac5ce-57fe-484a-7165-42052c3cb23c

 

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